At the end of september, I lost one of the diamonds on my engagement ring..I don't know how it fell out, but it did. We took it back to where he got it and they replaced the diamond for free, just had to pay for the placement or whatever it's called. So I FINALLY got my ring back just last week (my fiance said they told him it would only be 3-4weeks), and my boss and her mom came into work last night and she was telling her mom how my diamond fell out and I just got it back, well I go to show her which diamond and when I look at the ring..what do I find, the stone is missing!!!
I'm going back to the place again today to get it fixed, luckily last time we purchased the lifetime warranty where all repairs etc are free, but still, this shouldn't be happening! My family has always gotten their jewelry from this place, I have other jewelry from this place, so it's not like my fiance just bought the ring from anywhere, but now I never want to go back there! I'm so afraid even if it gets fixed, it'll happen again, but it's my engagement ring and means so much to me, I don't want another ring either. I feel I'm entitled to something out of this, and I know you guys on here are really good and know what to do in scamming situations (I know this isn't a scam) and when people get ripped off, so what do you guys suggest? I'm thinking they should either upgrade all the diamonds on my ring, give us free wedding rings, or something on those lines. What would you guys do? What should I ask for them out of this? I don't feel it would even be right to exchange the ring for another one
I feel so naked with out my ring..Ive been wearing a Tiffany's bracelet he got me a while back so I have something, but of course it's not the same.
I attached a link to what the ring looks like, it's basically exactly like this but a larger carat and it's one of the diamonds on the top, not the middle one, but one on the side of it. I'm pretty sure it's the same stone that fell out, I can't tell because there's no front/back to the ring, but pretty sure it is..unless their all defaulted!
http://www.helzberg.com/product/enga...by=bestSellers