regardless of what the manager says, the situation is NOT acceptable.
I personally am a master cosmetologist and have been working for 17 yrs in the field. I am a booth renter, which means i pay the salon owner a set amount a week to work there. I do set my own hours, prices, etc. If it were my client who was PO'ed (and that God i dont have that, but you never know), I would do anything to recitfy the situation and make the client happy. Even if they went to the owner, it would still be my business to rectify it, since I run my business out of her salon.
If I were you, i would have told the manager how you know so many people with dogs who bring them to that store and how you will share your story with them and tell them to never come back. If I took my dog there and he'she wasnt ready when I went to get her, I would have demanded to have her back and i would have gone elsewhere.
You poor thing. I can only imagine how stressed you were. I brought my Bichon to petco twice for grooming, The first time was good, and i wasnt so happy the second time. Hence I learned to groom her myself (shes one and a half), I scissor cut her all over, and yeah, that may take more time, but she looks great.
sorry for my ramblings, but as a person who works in the service industry that is just not acceptable....sigh.
HUGS to you!
Stacy
