Quote:
Originally Posted by JuicyGirl  I called the groomer after I vented with this post. I told her how upset I was about the cut. She was defensive at first, she said Lola was squriming while she was cutting her face... then I said I didn't ask for her face to be cut. Then she admitted that she forgot that I had told her and she cut her hair. She offered to drive the mobile van to my house and fix lola's behind and a discount on the next cut. |
Personally I don't feel that a "discount on the next cut" is good enough. She should give it to you for free. She didn't do what you asked in the first place as she "forgot." That's just bad service!