I was on a conference call with a group of people in the north tower when the plane hit. They were not being told what was going on so they stayed on the phone with us while we told them what was happening from the news coverage. When their office phone cut out, one of them called us back on his cell phone just so they could get some information on what they should do. I saw everything unfold on tv while I heard what was happening over their phone. I will never forget how scared they sounded. It was a horrific experience
The information they received from inside the building was terrible. Initially, they were told there was a fire and to stay where they were. Then they were told the fire was beneath them (it was actually above them) and to head up. Based on what little we were able to tell them, they decided to go down and not up. They made it out of the building, but some on their floor went up as instructed and didn't make it out.