Thank you all for some great advice.
Like I said, it's really not about the money nor the hair...Hair DOES GROW BACK. All I would've expected was an explanation, ya know??? It's just that b/c she is still a puppy, I know how fidgety she can be. And the idea of having a pair of scissors to her face kinda freaks me out. She now has a little scab on her face and I feel terrible. I REALLY did specify the no scissors by the face and head thing to them.
The reason I didn;t say anything at the time was it didn't look AS bad til I got home. I lifted her moustache and they had cut all the way to there! And then I saw the dried blood too.
Since I've already made the decision to not go back there, I will call them just to ask for an explanation... |