O.k...I had sworn off YT for a while but I just have to reply to this thread.
I feel your pain girl! When we moved to Florida we had to buy everything new so we found a flashy furniture store on the main street in town and ordered a beautiful new $3,500.00 sectional. It was light taupe, full leather, with reclining ends and a queen sleeper. We were so excited for it to arrive because we had been sitting on hard kitchen chairs while waiting.
Delivery day finally came...2 guys gently set the pieces on the street from the truck and unwraped them...2 guys carry each piece to the front porch entry...1 guy goes back to the truck to clean up.
Second guy carries everything inside but...this is when it gets interesting...when he gets to the sleeper piece he
stands it on end and shuffles it across the concrete porch and into the house.
Well, guess what? Yep, it's all chewed up on the end...imagine that! So, we refuse it...he says keep it and they'll come exchange it...I say no way, I have 2 dogs and they'll say they did it...take it with you when you leave! So, we call the store and explain...they say they'll send us a new one in another 2 weeks...ugh! We say fine but send a different crew.
Next delivery day arrives...new crew...I think they share the same brain with the first crew though. Yep, you guessed it...they did the same thing
They also said keep it and they'll send someone out to exchange it...we said no way! I then called the store and, of course, got a huge run around. I explained that their crew had now ruined $7,000.00 worth of furniture and a whole lot of our time and I want my $$ back...they said fine but it would take 10 business days to put it back in my account? I don't think so! I told them I paid by debit card and it didn't take them 10 days to get their $$ out so it better not take 10 to put it back...I had it in my account on the next business day...I checked!
So, after they left from the second (attempted) delivery we went into town and found a wonderful furniture store with top quality furniture that was having a floor model sale. I fell in love with a beautiful soft as butter, cream colored full leather sofa and love seat...I paid for my beautiful new furniture and saved about $1,000.00 to boot...they delivered it the very next morning and they did a wonderful job...even cleaned up their finger prints from the door where they touched it and their hands were dirty. We were so pleased we gave each of the delivery guys a $20.00 tip...we were all happy that day!
