Poor Haruka...The woman probably traumatized her
I'm sorry you guys had a not so good experience!!
I agree with the whole doing your own grooming thing. We had a bad experience with a groomer once, and I said never again. Especially since my hubby and I have the time to do it.
Good luck!!
The CC gold series pin brush is awesome, and we use Coat Handler shampoo and conditioner. We clip the nails after baths, and my hubby expresses the anal glands when he's bathing them, if necessary.