[joy and bella]

i just found this and i thought i would give a quick response. i do not know either member, and i am sure both are wonderful people. i am sure that rena has excellant products and that this was just a fluke, but it still happened. for debbie who paid for these i can completly understand her frustration. i also understand why she would just want her money back. not to be mean, but if it were me i would want my money back too. i think that people should try and settle things in private first, i dont mean just pm or email one time..i mean really give it your best shot to fix things, and then if they cant be fixed i dont see why there should be any attack or sides taken if the unhappy customer wants to talk about thier experiance.