Well, all I can say is the quality was caused by a dull needle, or bad thread, hard to tell by the pictures. I have worked in the wholesale garment industry for 20+ years. I know it inside and out, and the garments should not have been shipped in the first place. When we pay what we do for clothing our dogs, there needs to be some quality control before it leaves the vendor, that stops these problems from happening in the first place........
That being said, it appears the situation was handled poorly on both sides.
__________________  Janell, Surfie, Tiki, and Kona |