Quote:
Originally Posted by barkindogcloth  Oh my goodness I have never been so confused in my life, I have to say I am so sorry to everyone, and so sorry this subject was ever brought onto the site, I am so embarrassed . Those of you who knows us I appreciate you, those of you who do not know us we are very sorry this has passed your way.
All we can say is we did offer to replace or refund but was told the items where tossed away. Giving us no options,
We refuse to argue. But can say we have been in business since 1984 and we have always stood by are reputation. if we didnt we wouldnt still be here.
Debbie, you were treated with every effort to resolve the issue. And we regret you feeling this way. We cannot refund an item that your not will to return. I will not argue with you nor further this.
Again I am very sorry everyone has been pulled into this issue.
Cannot express this enough.
Rena |
Your refund policy is clearly stated on your site. Product was not returned.
I think I'll go to kohl's tomorrow and tell them I'd like a refund on the shoes that caused blisters that I threw away last week.
Stop apologizing for bringing us into this. YOU didn't bring us into this.