Yes there are always two sides to a story, and hearing both can make you feel differently.
Sounds like a disappointing aggravating day for both. Communication is so important, I have sometimes forgot to tell someone a valuable piece of info, if I dont write it down Im doomed
I so hope you all resolve your differences and come to terms both of you are happy and at peace with.
I too wish I wouldnt have commented on this private matter, but I did.
I did learn something about airlines I sure didnt know though!
Hope all works out.