[Gracie2006]

FYI, I got my dander up and went back to Comp USA today to demand a refund on my 2 year service plan. I was told they could not do that and that the local service would be assumed by Best Buy "or something". I told them if I wanted a service plan with Best Buy I would have bought my computer from Best Buy. I was told to call 1800CompUsa. (1800-266-7872). So I called the toll free number. In short, I was told I was lied to by my local store. Stores that are closing are not relieved of their responsibility from taking returns or refunding the service plans. In short, the guy told me "You were lied to, the local store just does not want to deal with the return". He told me because my store is closing and the closest store is more than 15 miles away (e.g. 140 miles), my service plan would be upgraded and CompUsa would continue to service it. I will have tech support by phone and if need be, a technician will be dispatched to perform the on-site service. If the technician cannot fix it, a loaner will be sent and my puter will have to be shipped somewhere to be repaired. I was told if I still wanted my plan refunded, I should go back to the store and demand that, and if they refuse, I am to ask them to call customer service (1800CompUSA) in my presence and they will inform them of proper procedure. Unfortunately, the folks at the toll free number have no way to refund my plan by phone and cannot make outbound calls so they cannot call my local store and set them straight. I'm thinking the local media might like this story. Anyway, what are your thoughts? Stay with the upgraded service plan (similar to what Dell and Gateway offer) or demand my refund? So far, my time is worth far more than the $99.99 I paid for the plan.