Let me give you some information regarding the process... I was the manager of the check processing area for 26 years, for a Multi-Million $$$ Bank... We would process on an average 396,000 checks every night... Yes, sometimes they would get out of order from the tellers, we would try to match deposit to deposit, and at times it was impossible.. We would then run reports and match the tellers transactions for that day...99% of the times the customer receives the correct amount...Most banks will honor the customer... You really need to contact Customer Service, the teller can only do so much...Its the Research Dept. that does all the work....I hope this helps you... |