I am sorry you had a bad experience. That groomer soounds like she is very rude. Our first grooming expeience wasnt a good one either. The groomer said Chachi wasnt good for her. Chachi acted different after he went there and My Husband suspects she did something to him. I didnt give up on groomers but i tried another one. This groomer loves My dogs. She even kept them for us when we went on vacation to Florida. I dont agree that pups cry out and are nervous at the groomers. A good groomer knows how to reasure them. I am so glad I found My groomer she is a God send |