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Originally Posted by yorkieskater  Well, it looks like they are going to refund but not after sending me another LONG email insulting me saying that "I have lost interest and wasted their time". They will not take responsibility for their product not working. They claim that this has happened to two other people but I guess those people just kept taking new copies of the DVD hoping it would work. I say that after a while of being treated horribly and product not working, why would I want to continue this? They also want to charge me the 8% credit card fees even though on their site it says 100% money back guarentee if not satisfied.
suz |
You do not pay 8%. They are trying to rip you off. Demand the full refund, and in the meantime, contact your credit card company to have the charges challenged. They don't like having cc companies do that because that company will be charged "chargeback" fees. This usually lights the firecracker under them (so to speak). Good luck.