Well I finally got off hold. They said it was very bizarre because the weight showed that the items were in the package and so did UPS's weight. Well none of the pet edge tape seals were broken on the boxes so I will tell you that the boxes were obviously shipped out without the items. I do not know how you overlook 12 items unless if you are just purposely not putting them in the box. Anyway long story short she is sending me the items "free of charge" and they should be here in a week or less, and I probably will not order from them again.
