I have experience working for a "mid-scale" hotel chain. I would tell you to go and stay at a few hotels that are in the same scale as the one you want to manage. Observe from a guests standpoint what made that particular hotel either a pleasant stay or not. Also, your hotel chain should offer seminars/work shops etc. that would help you tremendously, ask your manager about attending some. Good luck!!
__________________  ~Ruby, Reno, Razz, & Jack~ |