Omg. I remember a call to them in between emails - and they told ME that he was out of the country - that seems to be the first LIE they start with. He must have so many people after him they can't even say 'out of town' - out of the
COUNTRY sounds better
I can't say enough bad things about them - and I'm SO SORRY ABOUT YOUR PUPPY !! Please pm me for more info about them - you do have recourse but it won't take away that kind of loss
those people need to be shut down. How they sleep at night is amazing.