Well it sounds like a bad communication problem to me. At our shop we would never cut hair unless we are told to and even then it is discussed in depth. You did not talk to the groomer, so that in itself is a problem and when there are more people to pass the directions down to these things can happen. Lucky for you the hair will grow back but it will take some time. I would think that maybe the groomer or the vets office would give you so compensation for the mistake. If not then I would think they do not care about you as a client and I would find a new groomer.
Owner
Best Friends Pet Salon
Salem Oregon |