I also had problems with cancelling AOL. I did take the time to fight them back and that was hard & frustrating as I do not have any extra time in my schedule for such matters BUT I won in the end and they had to refund my $$$ The same will happen for you, just don't let them get away with it. Don't you have a news station there that helps with areas like this. We have Ruth to the Resue for example. Check into it, they do the calling for you sometimes. Good Luck, keep your chin up