We picked up Lily's ashes this afternoon and I must say that it was harder than I expected. I don't know what I was expecting, but it definitely wasn't what I thought it would be. They sent her home in a tiny tin can....white with black and grey paw prints on it. The tin can is about 4 inches high and 2 1/2 inches square! I realize that we purchased the standard package for $179 instead of the package for $250, but the only difference they said was that we could choose our urn for the $250. I quess I expected some type of urn, not a tin can that looks like I bought it at the Dollar Tree. It looks like something that maybe a cheap candle or candy would come in......not something that my baby should be in!!!!!!!! I am just so upset. Is this standard to be used as an 'urn'? They did send a note card stating that she had been cremated on the 10th, which was 8 days after she passed, but they also spelled the last name wrong! Maybe I am just being sensitive, because it has been a rough ordeal for us. I am just hurt and this didn't make things better! I wanted Lily home with us, but I look at the tin can and don't feel like that is her........my baby was better than a tin can!!!!!! Sorry to have rambled, thanks for listening. Has anyone else experienced this situation before? Is this the normal urn?