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Dawn125 · 10-31-2006, 08:16 AM

I groom in a very busy pet salon and as a yorkie owner I tend to get all the yorkies. I rarely get a matted one. Maybe it's because most of our clients are repeat customers and we have trained them well. When I do get one that is too matted to brush out I explain to the owner that "Fluffy needs to go short today". Most are pretty understanding and don't want their baby to have to suffer through dematting. But again, it's rare that I shave down a yorkie. Now maltese...another story...those little buggers get sooo matted. I think just about every maltese owner has to go through at least one shave down before they realize that they need to brush their puppy daily (down to the skin, not just the surface).

As far as owners that post here about how the big bad groomer shaved their baby down and it "wasn't even matted"....maybe true sometimes (especially if they go to a big box type PetSomething place) but I often wonder if the puppy was actually very matted. Many pet owners think they are effectively brushing their dog and don't even realize that there are matts underneath.

The reason most groomers don't want parents to stay is not because they are going to torture the dog. It's because the dog behaves better when they are gone. I would never tell a pet owner that they are not allowed to stay and watch. However I will tell them that their dog will behave much better it they are not in the dogs view. Most people are understanding and don't want to stay anyway. Occasionally they come back early when their little one is on the table and as soon as they witness their dog's excitement they scram pretty quickly. I have parents so well trained that they call from the parking lot to see if it's ok to come it. Or some will walk in the door and see their dog on the table and immediately turn around and go out without a word before the dog sees them. I would like to get a two way mirror so they could watch without their dog being able to see them. I've also heard of groomers using webcams. So you could drop off your dog and go home and watch it get groomed on your computer.

10-31-2006, 08:16 AM	#9
Dawn125 YT Addict Join Date: Nov 2005 Location: Central California Posts: 445	I groom in a very busy pet salon and as a yorkie owner I tend to get all the yorkies. I rarely get a matted one. Maybe it's because most of our clients are repeat customers and we have trained them well. When I do get one that is too matted to brush out I explain to the owner that "Fluffy needs to go short today". Most are pretty understanding and don't want their baby to have to suffer through dematting. But again, it's rare that I shave down a yorkie. Now maltese...another story...those little buggers get sooo matted. I think just about every maltese owner has to go through at least one shave down before they realize that they need to brush their puppy daily (down to the skin, not just the surface). As far as owners that post here about how the big bad groomer shaved their baby down and it "wasn't even matted"....maybe true sometimes (especially if they go to a big box type PetSomething place) but I often wonder if the puppy was actually very matted. Many pet owners think they are effectively brushing their dog and don't even realize that there are matts underneath. The reason most groomers don't want parents to stay is not because they are going to torture the dog. It's because the dog behaves better when they are gone. I would never tell a pet owner that they are not allowed to stay and watch. However I will tell them that their dog will behave much better it they are not in the dogs view. Most people are understanding and don't want to stay anyway. Occasionally they come back early when their little one is on the table and as soon as they witness their dog's excitement they scram pretty quickly. I have parents so well trained that they call from the parking lot to see if it's ok to come it. Or some will walk in the door and see their dog on the table and immediately turn around and go out without a word before the dog sees them. I would like to get a two way mirror so they could watch without their dog being able to see them. I've also heard of groomers using webcams. So you could drop off your dog and go home and watch it get groomed on your computer. __________________ Dawn (Brandy & Titan's mom)