YorkieTalk.com Forums - Yorkshire Terrier Community - View Single Post

SnowWa · 10-01-2006, 03:50 PM

I think a couple things....

1) Yes - the receptionist could have handled everything better -- but, I guarantee if you go in ranting and raving to the vet - he's going to think that you are the problem - and not his receptionist....

2) I have worked in the medical field for more than 35 years. And, you may find it hard to believe - but you really should call your vet's office and not just go in without an appointment. At every office I have ever worked at - we always have occasional walk-ins - and most of the time we can see them -- but not always. Sometimes we have had to refer a patient to the emergency room - because our doctor(s) are totally swamped and very busy with other emergencies, surgeries, and scheduled patients. We bend over backwards to see any patient that just shows up (with a serious problem) -- but a patient can't just walk in and demand to be seen....this just doesn't happen. Our schedules are very full and very busy every day.

---------

I personally would call my vet - see if I could get in - and, if not, have them help me find a place I can go to right away. We have several emergency vet offices where I live - and they are there to accept emergencies (just like an emergency room). Yes - you can always check with your vet first - but be prepared to go anywhere you need to go to get help for your pet.

So - in the end - I think you'r husband is right. You might mention to the vet that you felt his receptionist didn't handle your situation well (in a calm and polite manner) --- However, I wouldn't be upset at all about their being too busy to see me "immediately" as you asked them to do. I would have been willing to go anyplace (since you thought it was an emergency).

**** Now that I think about it - my vets are especially busy earlier in the mornings - this is when they are doing all the surgeries -- so, I am sure it really might have been almost impossible for them to see you at that time. (You can't stop in the middle of a surgery to see a puppy with a "growling stomach.") This is probably why the receptionist mentioned that around noon would be better.

Good luck! Carol Jean

10-01-2006, 03:50 PM	#8
SnowWa YT 2000 Club Member Join Date: Nov 2005 Location: USA Posts: 2,992	I think a couple things.... 1) Yes - the receptionist could have handled everything better -- but, I guarantee if you go in ranting and raving to the vet - he's going to think that you are the problem - and not his receptionist.... 2) I have worked in the medical field for more than 35 years. And, you may find it hard to believe - but you really should call your vet's office and not just go in without an appointment. At every office I have ever worked at - we always have occasional walk-ins - and most of the time we can see them -- but not always. Sometimes we have had to refer a patient to the emergency room - because our doctor(s) are totally swamped and very busy with other emergencies, surgeries, and scheduled patients. We bend over backwards to see any patient that just shows up (with a serious problem) -- but a patient can't just walk in and demand to be seen....this just doesn't happen. Our schedules are very full and very busy every day. --------- I personally would call my vet - see if I could get in - and, if not, have them help me find a place I can go to right away. We have several emergency vet offices where I live - and they are there to accept emergencies (just like an emergency room). Yes - you can always check with your vet first - but be prepared to go anywhere you need to go to get help for your pet. So - in the end - I think you'r husband is right. You might mention to the vet that you felt his receptionist didn't handle your situation well (in a calm and polite manner) --- However, I wouldn't be upset at all about their being too busy to see me "immediately" as you asked them to do. I would have been willing to go anyplace (since you thought it was an emergency). **** Now that I think about it - my vets are especially busy earlier in the mornings - this is when they are doing all the surgeries -- so, I am sure it really might have been almost impossible for them to see you at that time. (You can't stop in the middle of a surgery to see a puppy with a "growling stomach.") This is probably why the receptionist mentioned that around noon would be better. Good luck! Carol Jean __________________ http://tinypic.com/ipxhmb.jpg A Yorkie is worth a thousand words.