[magnolia]

I'm so sorry to read of your bad experience. Unfortunately where I live, there is NO Petsmart, Petco, nothing - I have to drive almost an hour either west of here or east of here to get to the nearest pet store! Because of the drive, when I do have a chance to go, I don't take my babies (because we are usually going other places too and since they can't go in the other stores - and I refuse to leave them unattended in the car - I leave them home). Maybe it's like someone else said, that family was on vacation and didn't really care because they would never be in that store again - which is such a shame! Here's hoping your next stop there will be better for you.