I always tell ALL of the bad stuff first. In fact, I really truly try to talk people OUT of buying. I lay it on the line and TELL ALL! If they stick with me then I will start to talk about all of the wonderful great fantastic things. If the first two questions are :How much and how big, then I don't have babies for sale.... (in my case I am generally speaking of miniature horses, but it is basically the same concept, and I do love them dearly)