They are wonderful and kind. I've been there a few time -- I use them as my emergency ER vets if my regular vet (Mobile Vet which is in Bensonhurst) is closed.
When the groomer shaved off a chunk of Tia's ear (she had an appointrment late one Saturday evening), I RUSHED like a man woman over there with Tia and they were SOOOO understanding and kind. I would highly recommend them to anyone. To me, besides having awesome vets, their staff and customer service is excellent!