I would complain to the corporate office if I could do it now. But this happened last year. I was so mad back then I couldn't think what to do. I didn't even think to take pictures of Mocha's injuries. I did go to my vet and get him treated. So if they needed any kind of records I could probably get something from my vet. But no pictures. And I'm afraid that it would be my word against theres so to speak. Because of this, I didn't complain to the corporate office. And I never got my refund. Now, I have told everyone I know that owns pets, especially dogs, to avoid Petsmart groomers like the plague. |