I'm sorry that happened, they were very rude and that was totally uncalled for. I made an appointment the other day and when I called to check the time they didn't have it listed the lady was like well its not here but I'm sure soemthing must have happened what time do you want it. Nothing like, you're lying.
I would definately take the card back in and if you do decide to goto another vet I sure as heck wouldn't go until you told the VET what happened. There was a time where my vets office was going through front staff fairly quickly and I'm sure it was because of their attitudes. Now they have the sweetest group up front. There were always a few good ones but now there are no bad ones. I'm sure if you tell the vet he/she will not take it lightly, how the front desk handles customers really makes a difference in whether he/she has customers.
Just make sure you are calm when you go back in and make sure you (like someone else mentioned) have more class than they do.
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Courtney |