I am not sure why you felt that gal with the puppy situation was angry or irate....with the airline......It is interesting.....that I read it entirely different.....I felt that the airline person....the man at the counter was not at all compassionate and was extremely rude and inconsiderate.....I really do not believe that there were mechanical issues anyway.....and I definately felt that she should not sign anything until the dog was checked out.
But, we all view things differently.....
But, that is the reason for this board....to get opinions and information so as we all can make informed decisions.
I have received a puppy years ago....via the airline from either Neb, or Wash St. I was very happy with the service and the puppy was fine....and believe it or not...this was back in the early 90's.
