YorkieTalk.com Forums - Yorkshire Terrier Community - View Single Post - Shipping your yorkie.....read this....Part 1

Saleswman · 05-09-2006, 04:51 PM

system. I am so scared for this poor dog and the waiting for the call
back is pure hell. I said "I cannot believe Delta could lose a dog.
This is a live animal and there should be some kind of fail safe plan
for them to make sure mistakes like this are not made." The man
sarcastically says. "Yes, I know a precious animal." I said "Yes, he
is and he should be treated as such". Finally in few minutes the
phone rings and he answers it. he hangs up the phone and says "They
found him and he is being put on flight 451 and is to arrive at 11:41
PM. The plane he was put on had problems and could not complete the
flight." Well, excuse me but, I'm not stupid. he continues and
says"We can't help that the plane had problems and couldn't fly and
he will be here at 11:41." At this point I am angry and so worried
about my dog that is somewhere and I have no idea what condition he
is in or if he will even arrive alive. While the man is continuing to
say Delta has no fault in this situation and they have my dog on his
way to me, I turned to the man and said "I think your feeding me a
crock of s**t. You told me the man called and said he put him on the
plane for flight 1211 that was to arrive at 7:45 PM". The man now
snaps back at me and said "He was put on that flight but the plane
had problems and couldn't fly we have no control over that". I now
see this man is not as smart as my pomeranians and I turn and walk
out. Now mind you the flight 1211 has landed at DFW not on time, but
9 minutes early! Now can someone explain to me how this plane arrived
early at DFW, but was grounded in Milwaukee with mechanical problems?
At this point we leave again to go back to the coffee shop and wait
another more than 3 hours for flight number 451 to arrive at 11:41PM.
We arrive back at Delta for the third time at 11:36 PM. The same man
is sitting behind the counter, He says "Did you talk to
aaaaaa........." as he is digging wadded pieces of paper out of the
trash looking at each one "Christine?" (this is the lady that sent
Josh). I said " No I haven't" He hands me the phone and says "She
wants you to call her." I call her, while I'm on the phone with her,
he gets up and leaves. After our phone conversation I sit down with
my husband. A man comes in and is standing at the counter. After a
few seconds he turns to us and say's "Where is everybody?" I
said "Probably looking for my dog that has been lost for 10 hours."
The man says "They lost a dog?" and shakes his head. He waits a few
more seconds and yells to the back "Is anyone here?" no response. He
then walks over to the freight room door and goes in there. soon he
comes back and stands at the counter. A few more minutes pass and the
man behind the counter comes out looks over at me and says "It will
be $172.56" I said "Is the dog here?" the man says "Yes, it's
$172.56" I said "Is the dog ok" He said "It is $172.56." I said "I
don't know how the dog is or even if he is alive." The man interrupts
me and says "He's alive it is $172.56" I said "I'm not paying
anything until is see the dog and know he is alive." The man then
say "Step through that door." I did and he went to the freight room
through another door. Inside the freight room are two women sitting
at a counter and they greet me and I tell them "That man is getting
my dog." The man goes to the back picks up a crate and sets it on the
scales. I open the crate and there he is finally Josh! Scared to
death as far back in the crate as possible and shaking. Josh will not
come out. I try to coax him and plead with him to come out, but he
won't. I say "Ok, he is alive." The man then says "It's $172.56" I
then ask him "Can I take the dog back in to pay?" He said "Yes" So I
pick up the crate and we both go back through our respective doors. I
pay the man the $172.56 with 2 one hundred bills, he gives me my
change back in all one dollar bills. I know he is doing this out of
spite and I know it will be better if I just let him feel like he has
won, but I know I have, because I do have Josh. After he pays me I
ask for his name and he says "Jessie" I said what is your last name
and he says "Jessie" I said no I have that, what is your last name
and he says "Jessie is all." I then turn to the man who came in
before who was waiting to pick up his package and ask him "Can I have
your name and number in case Delta wants a witness?" He said "My name
is Leroy and my number is 214-243-4478." I said thank you. The man
who I now know is Jessie "Says sign this airbill." Not having my
glasses I ask my husband to run out and get them out of the car so I
can read the small print, before I sign it. He does and comes back. I
read the print and it basically states by signing I agree that I have
received my shipment in good condition. I turn to Jessie and say "I'm
not signing this until he is seen by a vet. I have a health
certificate stating he was in good health when he was put on the
plane, but he has been lost for 10 hours and until he is seen by a
vet I don't know what his condition is now." Jessie turns and picks
up the phone and calls someone. He says "I have a lady here who
refuses to sign the airbill because her dog is 10 hours late." He
then says "Oh, you're closed?" and says "OK; I'll call them." He
hangs up the phone and calls someone else. He tells them same thing,
that I refused to sign the airbill because my dog is 10 hours late.
He then says " Ok so she can't take the dog if she doesn't sign? We
charge her $100 to kennel the dog overnight." At that point I say "I
am not leaving here without my dog!" He says "She either has to sign
or she can't take the dog." I said "Well, I'm not leaving without the
dog and I'm not signing the airbill until he is examined by a vet."
He then asks the person he is talking to on the phone "Do you hear
her? Do you want to talk to her?" he said "She has paid the money,
but she won't sign the airbill. She can't take the dog if she doesn't
sign." I said "Well you better call the police then because I'm not
signing and I'm not leaving without this dog, I'll stay here all
night if I have to and you can call the police." Jessie then
says "Did you hear her? Do you want to talk to her?" Jessie then
hands me the phone, then leaves the counter going to the back
somewhere. I'm on the phone is Delta man and he says "We want you to
get your dog, but you have to sign the airbill." I said "I am not
signing the airbill until he is examined by a vet and you can provide
a vet now or I'm taking him to my vet to be examined". He said "You
can't take the dog until you sign the airbill. You sign the airbill
and take the dog and get him examined. Then if there is anything
wrong bring him back to Delta." I said "You must be out of your mind
if you think I'm bringing any dog back to Delta. I'm not signing the
airbill, I'm not leaving without the dog. I have the dog here and I'm
not giving him back and I'm not signing the airbill" The man on the
phone then said "Who gave you the dog?'" I said "The man here." he
then said "Miss that dog is property of Delta Airlines and you can't
take the dog until you sign the airbill." I then said "This dog is in
my name and my arms and you are not getting him back! I am taking him
home, you are not taking him from me." The man then said "We will not
tackle you going out the door, but you cannot take the dog because it
is Delta Airlines property." I said "I have paid what I owe Delta
Airlines, I have my dog, I have a witness and I have the receipt, I
am taking one copy of the receipt and my dog. I will leave the other
copy and the phone on the counter, when the man here comes back he
will find it." I took one copy of the airbill, laid it and the phone
on the counter. Turned to my husband and said "Let's get this poor
baby home." and we left.

To this very moment no Delta Airline employee asked to see my
identification, not Jessie, not either of the two women in the
freight room.

I am completely disgusted at the treatment my dog and I received. I
am filing a formal complaint with the FAA and I expect a full refund.

I have no idea where my dog was all those hours and when Delta
(Jessie) knew this dog wasn't listed on the manifest on the second
plane, he did nothing to try to find my dog. He waited until the
plane landed, two and one half hours later then called Delta Cares to
find my dog. I think everyone one who may even consider shipping a
dog needs to read "Josh's Journey" and I will do my best to make sure
this happens. I will white out my witness's phone number, no need to
spread his personal number around. But the rest of this story will be
sent to as written to as many people as possible via the Internet
including breeders, pet owners, and the news media.

Lori Burchett

I am standing by my word to Delta Airlines and sharing this with
everyone. You have my permission to crosspost, copy and paste or
print and mail to anyone you please.

Thanks,

Lori

05-09-2006, 04:51 PM	#2
Saleswman Donating YT 1000 Club Member Join Date: Mar 2006 Location: Tennessee Posts: 1,643	Shipping....Part 2......Read this!!! system. I am so scared for this poor dog and the waiting for the call back is pure hell. I said "I cannot believe Delta could lose a dog. This is a live animal and there should be some kind of fail safe plan for them to make sure mistakes like this are not made." The man sarcastically says. "Yes, I know a precious animal." I said "Yes, he is and he should be treated as such". Finally in few minutes the phone rings and he answers it. he hangs up the phone and says "They found him and he is being put on flight 451 and is to arrive at 11:41 PM. The plane he was put on had problems and could not complete the flight." Well, excuse me but, I'm not stupid. he continues and says"We can't help that the plane had problems and couldn't fly and he will be here at 11:41." At this point I am angry and so worried about my dog that is somewhere and I have no idea what condition he is in or if he will even arrive alive. While the man is continuing to say Delta has no fault in this situation and they have my dog on his way to me, I turned to the man and said "I think your feeding me a crock of s**t. You told me the man called and said he put him on the plane for flight 1211 that was to arrive at 7:45 PM". The man now snaps back at me and said "He was put on that flight but the plane had problems and couldn't fly we have no control over that". I now see this man is not as smart as my pomeranians and I turn and walk out. Now mind you the flight 1211 has landed at DFW not on time, but 9 minutes early! Now can someone explain to me how this plane arrived early at DFW, but was grounded in Milwaukee with mechanical problems? At this point we leave again to go back to the coffee shop and wait another more than 3 hours for flight number 451 to arrive at 11:41PM. We arrive back at Delta for the third time at 11:36 PM. The same man is sitting behind the counter, He says "Did you talk to aaaaaa........." as he is digging wadded pieces of paper out of the trash looking at each one "Christine?" (this is the lady that sent Josh). I said " No I haven't" He hands me the phone and says "She wants you to call her." I call her, while I'm on the phone with her, he gets up and leaves. After our phone conversation I sit down with my husband. A man comes in and is standing at the counter. After a few seconds he turns to us and say's "Where is everybody?" I said "Probably looking for my dog that has been lost for 10 hours." The man says "They lost a dog?" and shakes his head. He waits a few more seconds and yells to the back "Is anyone here?" no response. He then walks over to the freight room door and goes in there. soon he comes back and stands at the counter. A few more minutes pass and the man behind the counter comes out looks over at me and says "It will be $172.56" I said "Is the dog here?" the man says "Yes, it's $172.56" I said "Is the dog ok" He said "It is $172.56." I said "I don't know how the dog is or even if he is alive." The man interrupts me and says "He's alive it is $172.56" I said "I'm not paying anything until is see the dog and know he is alive." The man then say "Step through that door." I did and he went to the freight room through another door. Inside the freight room are two women sitting at a counter and they greet me and I tell them "That man is getting my dog." The man goes to the back picks up a crate and sets it on the scales. I open the crate and there he is finally Josh! Scared to death as far back in the crate as possible and shaking. Josh will not come out. I try to coax him and plead with him to come out, but he won't. I say "Ok, he is alive." The man then says "It's $172.56" I then ask him "Can I take the dog back in to pay?" He said "Yes" So I pick up the crate and we both go back through our respective doors. I pay the man the $172.56 with 2 one hundred bills, he gives me my change back in all one dollar bills. I know he is doing this out of spite and I know it will be better if I just let him feel like he has won, but I know I have, because I do have Josh. After he pays me I ask for his name and he says "Jessie" I said what is your last name and he says "Jessie" I said no I have that, what is your last name and he says "Jessie is all." I then turn to the man who came in before who was waiting to pick up his package and ask him "Can I have your name and number in case Delta wants a witness?" He said "My name is Leroy and my number is 214-243-4478." I said thank you. The man who I now know is Jessie "Says sign this airbill." Not having my glasses I ask my husband to run out and get them out of the car so I can read the small print, before I sign it. He does and comes back. I read the print and it basically states by signing I agree that I have received my shipment in good condition. I turn to Jessie and say "I'm not signing this until he is seen by a vet. I have a health certificate stating he was in good health when he was put on the plane, but he has been lost for 10 hours and until he is seen by a vet I don't know what his condition is now." Jessie turns and picks up the phone and calls someone. He says "I have a lady here who refuses to sign the airbill because her dog is 10 hours late." He then says "Oh, you're closed?" and says "OK; I'll call them." He hangs up the phone and calls someone else. He tells them same thing, that I refused to sign the airbill because my dog is 10 hours late. He then says " Ok so she can't take the dog if she doesn't sign? We charge her $100 to kennel the dog overnight." At that point I say "I am not leaving here without my dog!" He says "She either has to sign or she can't take the dog." I said "Well, I'm not leaving without the dog and I'm not signing the airbill until he is examined by a vet." He then asks the person he is talking to on the phone "Do you hear her? Do you want to talk to her?" he said "She has paid the money, but she won't sign the airbill. She can't take the dog if she doesn't sign." I said "Well you better call the police then because I'm not signing and I'm not leaving without this dog, I'll stay here all night if I have to and you can call the police." Jessie then says "Did you hear her? Do you want to talk to her?" Jessie then hands me the phone, then leaves the counter going to the back somewhere. I'm on the phone is Delta man and he says "We want you to get your dog, but you have to sign the airbill." I said "I am not signing the airbill until he is examined by a vet and you can provide a vet now or I'm taking him to my vet to be examined". He said "You can't take the dog until you sign the airbill. You sign the airbill and take the dog and get him examined. Then if there is anything wrong bring him back to Delta." I said "You must be out of your mind if you think I'm bringing any dog back to Delta. I'm not signing the airbill, I'm not leaving without the dog. I have the dog here and I'm not giving him back and I'm not signing the airbill" The man on the phone then said "Who gave you the dog?'" I said "The man here." he then said "Miss that dog is property of Delta Airlines and you can't take the dog until you sign the airbill." I then said "This dog is in my name and my arms and you are not getting him back! I am taking him home, you are not taking him from me." The man then said "We will not tackle you going out the door, but you cannot take the dog because it is Delta Airlines property." I said "I have paid what I owe Delta Airlines, I have my dog, I have a witness and I have the receipt, I am taking one copy of the receipt and my dog. I will leave the other copy and the phone on the counter, when the man here comes back he will find it." I took one copy of the airbill, laid it and the phone on the counter. Turned to my husband and said "Let's get this poor baby home." and we left. To this very moment no Delta Airline employee asked to see my identification, not Jessie, not either of the two women in the freight room. I am completely disgusted at the treatment my dog and I received. I am filing a formal complaint with the FAA and I expect a full refund. I have no idea where my dog was all those hours and when Delta (Jessie) knew this dog wasn't listed on the manifest on the second plane, he did nothing to try to find my dog. He waited until the plane landed, two and one half hours later then called Delta Cares to find my dog. I think everyone one who may even consider shipping a dog needs to read "Josh's Journey" and I will do my best to make sure this happens. I will white out my witness's phone number, no need to spread his personal number around. But the rest of this story will be sent to as written to as many people as possible via the Internet including breeders, pet owners, and the news media. Lori Burchett I am standing by my word to Delta Airlines and sharing this with everyone. You have my permission to crosspost, copy and paste or print and mail to anyone you please. Thanks, Lori