even if you were the wrong for violating some unwritten, unposted policy, you still deserve to be treated with dignity and respect and not like some common crimininal. i'd definitely file a complaint to the corporate office anyways. if you don't have the name of the store manager, list when you were at the store and a physical description.
i was once treated horribly over the phone by a restaurant manager of a popular chain of restaurants. i wanted to make a reservation since i had so many people coming and the manager not only denied the request because they don't take reservations for groups of any size, he made several nasty remarks which i felt was completely unnecessary. i was so mad, i got his first name before he hung up on me (yea, he hung up on me like i'm some crazy person!!!!). i went to the restaurant's corporate website and filed a complaint with a long but respectfully written rant about how i was horribly treated over the phone, including the day and time of my phone call as well as the first name of the manager on duty. a few days later, the main restaurant manager called me on the phone to apologize and told me although they normally do not take reservations, if my request is for time outside peak hours, he would be more than happy to arrange it personally. although by that time, it was too little too late, i made a reservation elsewhere, i did feel vindicated.
so totally file the complaint, if anything it'll make u feel better. |