Hi, just wanted to let you know that I had gone to this site when we were looking to buy a puppy. I did not like her attitude when we spoke, I had a million questions that she could not or would not answer. And yes, when looking into the eyes of these little ones they did not have the bright glow in them. We have found a wonderful breeder and have bought 3 from them, they are a joy to have. All of mine live in the house and no cages.. Have you tried the FDA, local police department. If she is a licenced they may be able to revoke it. If you can get a petition going and submit it, animal control can then go in and look around. The sad part is, if they have shelter, food and water then its within the codes.. Good luck, I will sign any petition to stop the cruel treatment of animals.