Thanks everyone! Ya'll are so great! I'm almost positive that woman did that to Rhapsody because of my reaction in the difference that they said they were going to charge me. . .
I just got off the phone with the district manager. . . and I'm happy to say that I'm getting a full refund and I got an apology.
I didn't expect that, and I'm very happy that Petsmart took responsibility for what had happened! Very professional!!!!
