[DvlshAngel985]

Hello all. I've actually been wanting to post this for a while, but I keep thinking that I'm overreacting. at this point, I know I'm not. I am having the absolute hardest time finding a puppy class or a mobile dog groomer in my area. Right when I feel I have made some progress, something ridiculous happens.

*Mobile Groomer*
I am trying to find a mobile geoomer to give my little guy a haircut. I found one that actually works in my area, but when I asked if they had a vaccination requirement, to which they responded with "yes." No details whatsoever. So I responded to the email with, "can I please have details on what the requirement is?" to which they responded with "fully vaccinated." no details. So I asked again, to which they responded "first 3 vaccines." To that I responded "3 DHPP? Which 3?" Only to never hear from them again. It's been days. They were quick to give me an appointment day and time after my first email where I inquired if they work in my area. They gave me an appointment without asking if my pup had been vaccinated. If they have a vaccination requirement, which is something they're setting, why is it so hard for them to tell me what it is?

*Puppy Class*
I had purchased puppy level 1 and 2 classes at my local PetCo before JakJak even came home. I purchased the plan from the manager who was also the in store trainer. After talking to her, seeing her facilities, and visiting 3 other facilities, I picked PetCo. A month after purchasing my pet plan, JakJak came home. He needed a vaccine to be eligible for puppy class, which meant he had to wait until Feb to start class. Due to this, I came in to talk to the manager. The person I had talked to and felt comfortable with, no longer works there. I spoke to the new manager and the new puppy trainer who is not PetCo employee. At this point I feel like I'm stuck. No other store will allow me to train with a harness. They all expect me to use a collar on a 2.5 lb dog. (He was less than 2.5 lbs then) so I agree to come in on the agreed upon Saturday. I exchane numbers with the trainer per her request, and go home.

Saturday rolls around, the 2nd Saturday in Feb, and it's our 1st puppy class. I show up early. I get there, she recognizes JakJak, but asks me all sorts of questions like she and I had never spoken to each other before. She honestly seemed flustered. She claims to have lost her copy of my paperwork and asked if she could see mine. I hand it over, which has my receipt attached. She then proceeds to tell me that she can't allow me and JakJak to stay. She had to cancel last week's level 2 puppy class, which was full of large breed puppies. It wouldn't be safe for JakJak to stay. She also said she was keeping my paperwork to make a copy or reference to find her copy, but that I would definitely see her the following week. She felt bad, gave us a giant bag of cookies, gave me a hug and sent us home. I naively trusted her because I would be seeing her the following week.
It's now the following week. I text her to confirm if we were going to have puppy class. No response. I text again 2 hours later. She cancels class.

Another week passes. I text to confirm puppy class. No response. Sunday I go to the store and spoke to the manager. He informed me that the trainer was in the hospital. I asked of there was an alternative, a refund option, or what I was suppose to do. He took down my info and said he would give me store credit towards anything, but that he hoped I would reconsider. I did inform him that I would look into my options and I would let him know.

Another week passes, and I was unable to find a trainer that would let me train with a harness. I come back to PetCo. The usual manager I talked to isn't there, but the employees told me that the trainer was back at work. I thought that was great and that she'd probably call me. No call.

Yesterday, Saturday, I text her. No answer. I go back to the store, which is another week later, hoping to speak to the manager. as I go back to find him, I run into the trainer. The week prior I took the training calendar with me, there is no puppy level 1 class listed for that day. I stop to talk to her. She doesn't have time for me because class was about to start. Had I known, I would have brought my pup. I did tell her I had heard she was ill, and that I was glad she was feeling better, but I wanted to know when my pup was going to be included in classes again. She tried to dismiss me because she had a class that was about to begin. I insisted that we connect at some point, as I did text her around 9 am, and it was now 1 pm. She informs me that ahe doesn't check her phone because she doesn't have her schedule until she gets to PetCo. Weird if you ask me. She confirms that she has my number. Insee that she got my texts cause I see her screen. She then tries to excuse herself because she was in the hospital. Ok, but she called all the other people to come to class. She asks how old JakJak is, he's now 5 months old and 3 lbs. He's aging out of puppy level. She tells me to come in next week at that time. She sends me a text to confirm my number. I stay to talk to the manager. He's glad we connected.

An hour ago, I get a flash on my phone of a new voicemail. She called me yesterday to ask me not to come. That her puppy class was full. She offered 4 private sessions instead of 6 group classes. She also asks rhat I no longer try to contact her on her personal phone. Instead if I need to reach her, to call the store.

It's not her fault that my phone did not notify me of the voicemail. it's not her fault that she got sick. But I am angry that for some reason, I am always left chasing her. She called all the others to come to class, why didn't she call me?