[matese]

This happened to me 2 years ago, I would leave messages and no call backs, so, I would take a ride to the salon to see if I could catch her in. Sometimes the shop was closed, eventually I caught her in and made my appointment. Going in person was the only way to make an appointment, messages were never returned. I have a motto "my money spends anywhere". I was fed up constantly having to drive to the salon just to make an appointment. I just got a different groomer, I have the dates for his grooming and I make that appointment before I leave the salon. I know you like the gal you're using, maybe pass by the salon and make the appointment in person.