[bnapper12]

Hi, I'm new to Yorkie talk. So, this is my first encounter with a displeased customer. One customer had the puppy for about 10 days before the puppy became ill. They took the puppy to the vet, vet suspected the puppy had a partial seizure. They ran tests which all came back normal. They then gave the puppy an overdose of diazepam and then gave medicine to reverse the effect. After they couldn't find anything wrong with the puppy they then referred puppy to a neurology specialist. The specialist ran tests on the puppy which all came back normal. No official diagnoses could be found of the illness. They then gave possible causes for the puppy's signs which included portosystemic shunt, microvasculature dysplasia, various types of infection, an immune-mediated inflammation, or other congenital deficits. Note, none of these possible causes were found. No necropsies were performed on the puppy. The owner based on the severity of the puppy chose to have the puppy euthanized. They now want to be reimbursed for the cost of the puppy and vet bills. First of all, they did not sign the health guaranteed contract. They chose not to. The health guaranteed contract stated to take the puppy to the vet within 3 days of purchase for a full examination, they did not. And if the vet found the puppy at that time not to be in good health, Seller must be notified immediately and Seller will resume possession if agreeable to both parties. They only notified me after the incident. They stated to the vet that puppy was acting normal earlier in the day. In the evening, they heard the puppy go into the kitchen and could hear her eating her dog food (be mindful, this is a 1.63 lb puppy, 9 weeks old. How are you to hear a 1.63 lb puppy from a distance eating her food? They apparently let this little puppy rome the house unattended to be able to go into the kitchen by herself to eat). Anything could happen to an unsupervised puppy at this age. They then stated that they then took the dog to play with a neighbor and notes that the dog suddenly was unable to walk well and was falling over. The dog acted like she was going to vomit and then vomited as evidenced by vomit on her mouth. The owner then picked her up and noted she was unable to hold up her head. (For me you would be able to see without picking her up if she was unable to hold up her head. After they contacted me, I agreed to give in good faith to reimburse them for the puppy. They wanted to be reimbursed for the vet bill and the cremation services they had performed as well. I didn't think they had a legitimated claim since there was no official cause of death and they did not sign the health guaranteed contract. What are your thoughts? Thanks