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Originally Posted by Britster  Because Petsmart is more "corporate". Chewy was always known as an independent retailer with very personalized service like sending letters, Christmas cards, personalized pet portraits, etc. People think this will change. Also, a lot of people don't like Humane Society and PETA and apparently Petsmart are big supporters of this.
I don't even know, these are just reasons I've read. I think it's being turned into a bigger deal than it really is. I'll still continue to use Chewy so long as the service remains the same. I usually support my local pet stores when buying actual food anyway... I usually use Chewy for toys, treats, and other things. I will say my last shipment from Chewy was odd. It came in 3 different shipments on 3 different days and I've NEVER had that happen before so I hope things aren't changing for the worse and it was just a fluke. |
Last month my vet was having issues with ordering Callie's prescription food from Royal Canin because Royal Canin was having issues so they called me to tell me and said I could come get a written prescription for the food to try to find it if i needed it bad. So that night kinda late I ordered it from chewy who got the vets info to contacted them well. I wanted to get the paper prescription too have for an emergency so my mom called and picked it up really early (this was Saturday) and when she got back I emailed chewy to see if they got in contact with my vet or needed me to send a picture of my prescription and they already contacted the vet and sent it. They emailed me back within the hour too so I got great customer service and will keep using them. I think its just blown up because people generally fear change.