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Originally Posted by Lovetodream88  There customer service is still great. I'm still going to buy from them. They may make absolutely no changes so I'm not sure why everyone is freaking out. Give them a chance. They aren't going to turn into petsmart and why is petsmart so bad. Sheesh I don't get people lol. |
Because Petsmart is more "corporate". Chewy was always known as an independent retailer with very personalized service like sending letters, Christmas cards, personalized pet portraits, etc. People think this will change. Also, a lot of people don't like Humane Society and PETA and apparently Petsmart are big supporters of this.
I don't even know, these are just reasons I've read. I think it's being turned into a bigger deal than it really is. I'll still continue to use Chewy so long as the service remains the same. I usually support my local pet stores when buying actual food anyway... I usually use Chewy for toys, treats, and other things. I will say my last shipment from Chewy was odd. It came in 3 different shipments on 3 different days and I've NEVER had that happen before so I hope things aren't changing for the worse and it was just a fluke.