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Originally Posted by ladyjane  I have used Roadrunner for many years and never had an issue. My vet usually calls them though, so I cannot comment on customer service. |
Hi ladyjane, I'm not sure whether you're getting the threads about roadrunner and diamondback, one with an F rating BBB and the other with an A+ rating. I sent you a long answer this morning to this post of yours and as I sent it, the window came on saying that i was not logged on. So I went and logged on and the whole post to you was lost.
I'm going to talk with someone at Yorkietalk about navigating the site, very confusing and when I do log on the next day, searching for my posts the day before, I'm directed to posts I made last year, 2015. So I need to find out more. thanks, Matt Oh, what i said briefly was that, in researching Roadrunner before ordering, I found the many complaints had to do with service more than product. Service meaning: not responding to inquiries, not sending the right order or the wrong amount, charging more than originally anticipated for product, not calling back, etc. Also, looking at reviews of the employees of the company, their rating was most poor: firing someone who took a scheduled day off, firing someone who complained too much, too much disorganization within company, the left hand not knowing what the right hand was doing...complications abound within the company....so I was not going to deal with them. I told my vet about roadrunner (they had recommended them), showed them the printout of complaints, the BBB rating and she said that they don't have but a few customers who need compounding, so no research went into the recommendation. Now they are informed. That's about it. Thanks for responding. Matt