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Originally Posted by Sunnygirl  Hi I paid cash and it was pet smart . I dropped them off at 6pm and got a call to pick them up at 8:45 and they close at 9. The girls that were in there started chatting about how good they were till 8:55 that's when they brought my girls out to me and said I needed to hurry they close at 9 . It's kinda like they knew they screwed up and didn't want me to find out till later. I am calling the store and talking to the manger of the grooming department. |
I would follow up with the manager and if that gets nowhere then write an email complaint to corporate. The very least they can do is refund you! most stores in general have online reviews and you should post one about your experience. Management always looks at these reviews and they should try and at least apologize and refund you.