 Utterly appauling customer service
I was registered as a trade customer, I have used them for some years, although I found it very frustrating you can never talk to anyone that actually knows anything.
I have had the same experience in the past where I press the option such as XL and it changes to another size, so that when you receive your order its wrong! I let this go in the past but recently ordered for my own dog and received a small instead of the XL I thought I had ordered.
Today on explaining this I was told that they don't exchange for trade and that I was disgusting for ordering something for my own dog using a trade order and they have closed my account without notice. I rang back to speak to the owner who refused to talk to me but passed on the message to the receptionist that my account was now closed! Probably cant even speak English I wouldn't be surprised!
I Was treated like a piece of rubbish and I think it basically highlights the tin pot operation they are running.. I think they are probably running it from a garage.
AVOID AT ALL COSTS UNLESS YOU LIKE TO BE SPOKEN TO LIKE RUBBBISH AND GET NOWHERE AS THEY HAVENT REALSIED THAT THE CUSTOMER IS ALWAYS RIGHT, AND FOR AN £8 COLLAR EXCHANGE THEY ARE NOW GOING TO GET NOTICED ON ALL PUBLIC MEDIA FOR THE WRONG REASONS. |