Hi guys, just signed up to add my experience with these guys. I work for an independent pet shop, and we got behind Urban Pup and took on many of their products. Their mesh harnesses sold quite quickly, however we had many customers return the harnesses within a few days as the seams had come loose and the harnesses were in tatters. We've never experienced this with any of our other harnesses before, so we realised quickly that Urban Pup had very bad quality products. We sent the harnesses back to Urban Pup and told them what had happened. Did they try to help us? No, they actually got very abusive and told lies, saying the harnesses we sent them were covered in dog faeces (they weren't, the worst one smelt of wet dog, but the others were almost as good as new hygiene wise) and that our customers must have purposely damaged them. They met us with lies upon lies and threats and tried to scare us out of taking any further action. The man emailing us was actually the managing director, so it wasn't just some fed up member of the customer support team either. We can safely say that Urban Pup is a dirty company with low quality products, no respect for its customers and no understanding of salesmanship. Despite their attempts to threaten us, we are taking further action. Absolutely disgusting company. |