I absolutely agree. There are great groomers out there. this thread it to educate people on what to look for. The groomer I use now is wonderful. Both dogs love her. Ironically she was the one who groomed Barkley until she got head-butted by a German Shepard. Broke her nose and the orbit of her eye. She was out of work for months and I didn't like anyone else in the salon. That is when I tried this new groomer. Bad move! My old groomer contacted me when she started her own mobile salon. Now she will only groom small dogs. The name on her mobile grooming van says it all: Must Luv Dogs