[Nancy1999]

Originally Posted by Yorkiemom1

Quote:
"Obviously RC is getting word that a lot of us are no longer happy customers (I know I wrote them stating so), hence the RC Rep showing up here for the first time in all these years I've been on YT"

I have been a customer of RC for over 35 years. I am in constant communication with them over all that time, for a variety of reasons and questions and explanations....and begging for product accessability! While I did mention YT and all the people that were upset with the label change, believe me, if anyone from RC chose to show up here, they did so out of the kindness of their hearts, not to try to salvage the company's bottom line!

The handful of "disgruntled" people on YT that are unhappy with RC, does not even amount to a drop in the bucket, as far as keeping RC afloat and selling dog food! This is a global dog food company....they sold dogfood for at least 10 years all over Europe, Asia, Canada, etc., before they came to the USA.... RC certainly does not really have to waste their time trying to "save their business" by coming on this forum, trying to educate people and perhaps answer questions they may have about dog food and the myths surrounding the ingredients. I know YT has a huge following, but to presume that RC came here because they were in a financial bind "since so many people on YT were now looking elsewhere"...I just wish we were all THAT important to anyone!!!....and I actually dont really believe there are actually that huge number of people that have been feeding RTC, have had no ill effects from feeding it, their dogs love it and thrive on it, and because the ingredients label moved positions of some ingredients, they kick this great food to the curb and jump into the frey of trying to find another dog food that their dogs do as well on, like as well, etc. It is just halariously funny to think this RC rep came here with any other intention other than trying to educate and clarify and explane to some people why the changes were done, what they mean, etc.

I appreciate the people that have accepted her gracious contribution in the spirit it was given, rather than insulting her, calling the company unethical, and insinuating the only reason she showed up is because this forum has some how injured/affected their bottom line! This huge, huge company has terrific customer service, and responding to a question or complaint is simply to provide that customer or handful of customers with clarity, not a desperate attempt to "save" the company from ruin! Like I said, this company is global, they sell to millions and millions of people all over the world, and they have been a huge, booming business, producing a product that many, many people are exceedingly happy with.......the few people on YT that are not happy and thoroughly disgusted with the "horrific" changes made by RC, are not going to be swayed by the contributions of a nutritionist....fault will be found with anything she says or does, and reasons why she has come to help will be misconstrued and misjudged.

It is rather amusing that some of the people that are so very concerned about telling abusive, negligent pet owners what THEY are doing wrong and are so appalled with breeders and others that try to educate and inform these people, will quickly insult or try to discredit a professional that is offering unsolicited advice and help about nutrition and the product/company she works for, with no concern SHE will get "her feelings hurt and run away into the shadows, never to return". She is the only one that has ever come to this site and done that....There has never been a vet or a nutritionist, or a researcher or a scientist that has bothered to show up and offer their time or expertise to anyone on YT for any reason. Thank you Ashley, you really are appreciated by soooo many more on here....I will call them "The Silent Majority"! They may not agree with you, but they will ask and think about it and learn.

I would love for an independent nutritionist to explain certain things, but when someone works for a company, they are under no obligations to "teach" or educate anyone. They may say that's their goal, but they want to sell a product. That is the bottom line.

Lets hear Ashleys' definition of Brewers Rice:

Brewers Rice:
Brewers rice is essentially broken white rice. The more “visually” desirable whole white rice pieces are sifted from the broken white rice pieces to be used in the human food chain. The remaining broken pieces contain identical nutrition to the whole white rice pieces. This is used in the brewing industry or in the pet food industry.

Brewers rice primarily consists of starch; an energy providing nutrient that is also essential to the structure of kibble. It also is a source of protein. You can read more about the different types of rice here: The "Sticky" on Rice / Nutrition Corner / Your Pet's Nutrition / Home - RoyalCanin

Let's hear an independent definition of Brewers rice:

Brewers' rice is the small milled fragments of rice kernels that have been separated from the larger kernels of milled rice. (AAFCO definition).[1] Brewers' rice is a processed rice product that is missing many of the nutrients contained in whole ground rice and brown rice thus reducing the quality
Brewers' rice and second heads are one of the many byproducts that rice milling creates. Second heads are milled rice kernels that are one half to three quarters of the original kernel. Brewers' rice is a milled rice kernel that is one quarter to half the size of a full kernel. Second heads, depending on their quality are used to make rice flour. "If the quality of the second heads are poor, they will be sold for pet food or dairy feed. Brewers rice is sold for pet food and dairy feed exclusively."[3] and, despite having little nutritional value is found in approximately one third of pet food sold in the US. Brewers rice - Wikipedia, the free encyclopedia

Ashley definition and the independent definition are very close, but certain key facts are left out of Ashley definition, like it has "little nutritional value." She is correct that kibble needs some type of starch in order to retain it's shape, but why not use a nutritious grain? Also, Brewer's rice is now the number one ingredient, it's no longer chicken meal, should the number one ingredient of a food offer only calories?

So you think you are going to get good solid answers, and I think Ashley is under no obligation to do that and will mislead as much as possible.

According to Ashley, chicken by-product meals is as expensive, if not more expensive than chicken meal. Do you really believe that's true? Please do some independent research on this. Just like I tell people do to their homework when choosing a breeder, you have to do your homework when choosing a food, you can't just rely on the name of a company anymore, companies change hands all the time and their goals and mission change.