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Yorkiemom1 · 10-08-2014, 03:26 PM

Well...............that was quick!!! Hot in from corporate headquarters......

"Judy, the reformulation was mostly just to relaunch a new name & bag design, and to streamline the US bags with all the other Royal Canin bags globally. We were the only country using the “number system”, like Yorkie 28. It was confusing to consumers who didn’t have any idea what that number meant, and we had to get special bags printed in the US. So, now it’s Yorkie Adult, Yorkie Puppy, etc. And the packaging is streamlined with Royal Canin all over the world.

It appears that people’s concern is that the quality of the food has changed or it isn’t still meeting the nutritional needs of the dog.

Absolutely NOTHING has changed about the nutritional profile of the food. It is exactly the same. And the quality is guaranteed to never, ever be sacrificed or lessened. Again, we are a nutrient-based company, not an ingredient-based company. We don’t find a formula that works for a breed, then never continue to research it to find a better way to deliver the nutrients the dog needs. Change should not only be expected, it should be demanded. If we discover a more digestible protein source, we will use it. Even if that means upsetting people who are hyperfocused on that ingredient list. When it comes to nutrients & the ingredients we choose to deliver those nutrients, we will never take a human’s needs into consideration for marketing purposes. There is no such thing as a filler in our food, every single molecule of our food serves a dedicated purpose. Dog first, always!
We don’t compromise quality to please humans.
Royal Canin is the reference in pet health nutrition. Nobody else out there can hold a flame to the FORTY YEARS of research & development in our food. Our Yorkie formula will deliver the same, exact results that is always had, regardless of the packaging of it.AND please tell anyone that has questions or concerns to call our Tech Services department. It is manned by veterinarians & vet techs whose only job is to have 1-on-1 conversations with consumers and breeders about our food, nutrition & anything else related to their pets. This is a GREAT service for folks with concerns who want to speak to somebody. These knowledgeable folks can be reached at (800) 592-6687!! "
~~~~~~~~~~~~~~~~~~

So, there it is! Corporate DID call me, and we discussed this.....I asked them to PLEASE send me an email that I could copy/paste to the forum. I understand this explanation will not satisfy everyone....there is a phone number listed here that you can call and talk and ask specific questions.... I will do as I said I would do....I will continue to use the food, and monitor my dogs conditioning....stamina, energy levels, attitudes, muscle tone, skin, coats, SMELL. poop, etc and any changes noted, I will contact these people and go from there!

10-08-2014, 03:26 PM	#2
Yorkiemom1 Rosehill Yorkies Donating YT Member Join Date: Dec 2007 Location: Houston Texas Posts: 9,462	Well...............that was quick!!! Hot in from corporate headquarters...... "Judy, the reformulation was mostly just to relaunch a new name & bag design, and to streamline the US bags with all the other Royal Canin bags globally. We were the only country using the “number system”, like Yorkie 28. It was confusing to consumers who didn’t have any idea what that number meant, and we had to get special bags printed in the US. So, now it’s Yorkie Adult, Yorkie Puppy, etc. And the packaging is streamlined with Royal Canin all over the world. It appears that people’s concern is that the quality of the food has changed or it isn’t still meeting the nutritional needs of the dog. Absolutely NOTHING has changed about the nutritional profile of the food. It is exactly the same. And the quality is guaranteed to never, ever be sacrificed or lessened. Again, we are a nutrient-based company, not an ingredient-based company. We don’t find a formula that works for a breed, then never continue to research it to find a better way to deliver the nutrients the dog needs. Change should not only be expected, it should be demanded. If we discover a more digestible protein source, we will use it. Even if that means upsetting people who are hyperfocused on that ingredient list. When it comes to nutrients & the ingredients we choose to deliver those nutrients, we will never take a human’s needs into consideration for marketing purposes. There is no such thing as a filler in our food, every single molecule of our food serves a dedicated purpose. Dog first, always! We don’t compromise quality to please humans. Royal Canin is the reference in pet health nutrition. Nobody else out there can hold a flame to the FORTY YEARS of research & development in our food. Our Yorkie formula will deliver the same, exact results that is always had, regardless of the packaging of it.AND please tell anyone that has questions or concerns to call our Tech Services department. It is manned by veterinarians & vet techs whose only job is to have 1-on-1 conversations with consumers and breeders about our food, nutrition & anything else related to their pets. This is a GREAT service for folks with concerns who want to speak to somebody. These knowledgeable folks can be reached at (800) 592-6687!! " ~~~~~~~~~~~~~~~~~~ So, there it is! Corporate DID call me, and we discussed this.....I asked them to PLEASE send me an email that I could copy/paste to the forum. I understand this explanation will not satisfy everyone....there is a phone number listed here that you can call and talk and ask specific questions.... I will do as I said I would do....I will continue to use the food, and monitor my dogs conditioning....stamina, energy levels, attitudes, muscle tone, skin, coats, SMELL. poop, etc and any changes noted, I will contact these people and go from there!