[Yorkiemom1]

I will paste my reps response to my stern questioning and insistance on a follow-up regarding my concerns of changes made. She understands my concerns since I have used this food for soooo long.....I assured her that there are MANY people that are RC customers because of the nutritional, scientifically researched quality of the food that are concerned about these changes. I wanted you all to know she is working on a response for me from corporate headquarters.....as soon as I get anything from anyone about "what and why" changes were made, I will post it here. I will say this....when there was a recall of dog food back in ....?? the '80's?? '90"s ?? the first big recall that involved so many of the companies, RC had their first and ONLY recall, in the Rx lines, and I contacted them...I got nothing but "canned answers" and I went balistic....long story short, the then CEO of the company contacted me, we talked and he gave me his personal phone number, with instructions to call him directly if I had anymore concerns that I was not able to get addressed. Well, he is retired now.....we will see how fast I can get help with this issue. Meanwhile, below is what my rep has said....
"I am working on it right now. All I know so far is that the formula changed (very slightly) in February. 8 months ago. I wasn't even around then, so I'm waiting on info from corporate to explain any info I should relay. And I'm sure it's absolutely nothing to be concerned about. Royal Canin would never ever ever ever ever change a formulation of any product unless it is what is best for the dog. We don't spend any money, much less hundreds of millions like other companies, on advertising. We spend that money on very expensive scientific vetirinary experts to exhaustively research every single thing that composes the manufacturing of our food, to ensure we deliver a nutrient profile that best benefits every dog of any size breed or age. We are a nutrient-based company not an ingredient-based company. And it would be easy to follow marketing trends and eliminate ingredients from our foods to please the people that buy them who have bought into fad marketing, but we won't and we never will. We may lose a lot of customers because they have bought into hyped up marketing and want to focus on what the ingredient list says, but we will never compromise the nutritional profile of our food in any way because that is not in the best interest of the dog. Royal Canin is the world's most trusted expert in pet health nutrition, and we stand behind our products 100%.I will let you know as soon as I hear a precise explanation concerning what was reformulated and why, I am confident that whatever changed was for a very good reason and the food, regardless of what the ingredient list says, could only have been reformulated to make it better. I know that will not satisfy everybody, and people will still want to focus on the words that make up the ingredient list, but again we always put the dog first and every decision we make is based upon that guiding principle of our company. I will keep you posted!! "