Thanks everyone for the well wishes. I've called the office several times and never able to reach the manager. Its like a conspiracy. I emailed a few places and finally did get one reply. Here it is:
Dear Mrs. xxxxxxx
American Airlines transports a large number of live animals each day; and it is imperative that we provide the utmost care and respect for these shipments. The handling of your puppy in this manner is not typical for American Airlines Cargo.
We are dedicated to providing the highest quality of service in our cargo operation, and our goal is to satisfy every customer, every time.
The management in the stations involved have been made aware of this situation and measures will be taken to prevent any future recurrence.
Sincerely,
xxxxxxxx
Lead Agent
AA Cargo Live Animal Specialty Desk
I dont think anything will really satisfy me. Its all been done. It just should have never happened. |