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NyGregg · 08-03-2014, 03:05 PM

I was looking for an experienced groomer for an AKC Airedale Terrier. They take extra skill to cut properly. Susan Hassett is supposed to be a Certified Master Groomer. I expect someone with that certification and the high prices to go with it, to do the best that I can get. The first visit, I took a quick look before leaving & all seemed ok. After getting home, I was petting my dog and felt bumps near her under arms on the ribs. I looked closely and she had electric razor cuts in her skin. You could see the outline of the electric shear teeth. I put some antibiotic on it and thought that was it. Later I was petting her head & noticed the razor lines that should be there from the different level coat, was not a straight line or even from side to side. I kind of brushed it off as a simple mistake. Roughly 6 weeks goes by & I take her back in for her 2nd cut by Ms Hassett. I asked that her rear legs be "slightly" trimmed, not left full length like the last time. I complained about the shear cuts in her skin from the first cutting. I was extremely disappointed when I went to pick her up and she was shaved all the same length from the neck back. NOT the way an Airedale is supposed to be cut. I looked her over and saw her nails were barely even cut. They were all jagged and sharp. I was really irritated so I left after commenting aloud about the poor job. No response. I was petting my dog the next day and happened to notice the face/throat cuts were unbalanced WORSE than the first visit. A day after the grooming she began to form heavy mucus at her tear ducts. At first, I thought little of it. The next day it was worse. I contacted my vet & they said it is most likely due to the groomer improperly protecting the eyes & not doing a thorough rinse of the soap which caused an irritation or infection. Now, she is on eye drops to clear this up. As high priced as Ms. Hassett is, and her supposed certification...She definitely won't get my business again. Poor job multiple times and cost me added expense of vet costs, let alone the pain & discomfort she has caused my dog multiple times. I highly suggest you DON'T use their services if you care at all about your pet.

08-03-2014, 03:05 PM	#8
NyGregg YorkieTalk Newbie! Join Date: Aug 2014 Location: Rochester Posts: 1	Master?? Groomer I was looking for an experienced groomer for an AKC Airedale Terrier. They take extra skill to cut properly. Susan Hassett is supposed to be a Certified Master Groomer. I expect someone with that certification and the high prices to go with it, to do the best that I can get. The first visit, I took a quick look before leaving & all seemed ok. After getting home, I was petting my dog and felt bumps near her under arms on the ribs. I looked closely and she had electric razor cuts in her skin. You could see the outline of the electric shear teeth. I put some antibiotic on it and thought that was it. Later I was petting her head & noticed the razor lines that should be there from the different level coat, was not a straight line or even from side to side. I kind of brushed it off as a simple mistake. Roughly 6 weeks goes by & I take her back in for her 2nd cut by Ms Hassett. I asked that her rear legs be "slightly" trimmed, not left full length like the last time. I complained about the shear cuts in her skin from the first cutting. I was extremely disappointed when I went to pick her up and she was shaved all the same length from the neck back. NOT the way an Airedale is supposed to be cut. I looked her over and saw her nails were barely even cut. They were all jagged and sharp. I was really irritated so I left after commenting aloud about the poor job. No response. I was petting my dog the next day and happened to notice the face/throat cuts were unbalanced WORSE than the first visit. A day after the grooming she began to form heavy mucus at her tear ducts. At first, I thought little of it. The next day it was worse. I contacted my vet & they said it is most likely due to the groomer improperly protecting the eyes & not doing a thorough rinse of the soap which caused an irritation or infection. Now, she is on eye drops to clear this up. As high priced as Ms. Hassett is, and her supposed certification...She definitely won't get my business again. Poor job multiple times and cost me added expense of vet costs, let alone the pain & discomfort she has caused my dog multiple times. I highly suggest you DON'T use their services if you care at all about your pet.