You certainly have every right to be frustrated! However, I have always found that it's better for me to email or write a letter once I have calmed down a little. Then I can be calm, professional, yet straight to the point. When I write in anger it's never good. You might have your wife read it and see what she thinks?
Ok with that said, IMO, 7 weeks is very excessive time. I think the officer not only took her sweet time but also did not keep you up to date on anything. I do think you need to go all the way to the top to make sure future cases are handled differently. Supervisors don't know unless someone tells them!
What does a level II consist of? I guess I missed that. |