It sounds like w/ all the phone calls/emails/messages passed on etc, that things got lost in translation, unfortunately. Yeah, I'd too be upset bc of the way it all played out and the mere hassle, ugh. But, it's understandable how miscommunication could easily happen w/ your vet. What I don't understand is why on earth she mentioned LP AT ALL - she has got to take that off your records if it's on there, and you now need an amended letter stating she does not have LP.
I can't really fault PP bc they are doing what they should be doing. I used to have PP for Pfeiffer and they paid thousands in vet bills for her when she was a puppy...had no probs w/ claims at all. I now have all 3 of mine on Healthy Paws.
__________________ ~ A friend told me I was delusional. I nearly fell off my unicorn. ~
°¨¨¨°ºOº°¨¨¨° Ann | Pfeiffer | Marcel Verdel Purcell | Wylie | Artie °¨¨¨°ºOº°¨¨¨° |